Replacement insoles for our best selling extra wide safety boot brand - Wide Load.
These insoles can be used on any of the Wide Load safety boots or shoes.
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Replacement insoles for our best selling extra wide safety boot brand - Wide Load.
These insoles can be used on any of the Wide Load safety boots or shoes.
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European Postage (5-10 days)
- 1 pair - £15.00
- 2 pairs -£20.00
- 3 pairs -£25.00
Please note that due to the UK leaving the single market, customs clearance fees and additional fees will need to be paid when the goods arrive in your country. You will be contacted by your National customs office when the goods arrive to make payment.
UK Postage (48hr Tracked)
- 1 pair - £3.49
- 2 pairs -£5.99
- 3 pairs -£7.99
Rest of the World (10-14 days)
- 1 pair - £19.50
- 2 pairs -£25.00
- 3 pairs -£29.00
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We appreciate that shopping online for specialist footwear can be difficult so we offer a simple 28 day returns policy.
Unfortunately we can only accept returns for unworn items, so please ensure you try the shoes on carpet to avoid marking the soles.
**Extended Returns Period Over Christmas !!
We appreciate that many customers are ordering as Christmas gifts for friends and relatives, so any footwear purchased during November and December can be returned in January. Please ensure any tags are still on the shoes and they have not been worn. **
Address For Returns
Please send any unwanted items to the following address with a copy of the returns form sent with the order. If you do not have this then please email us at sales@wideshoes.co.uk and we can email a copy to you.
Wide Shoes
Unit 11 NCR Business Centre
Great Central Way
London
NW10 0AB
United Kingdom**Please ensure you pack the return correctly and return in the original box or packaging. (you can reuse the courier bag we sent your order in - simply turn it inside out ).
Please do not just sellotape the shoe box and write your address on it as this means we need to replace the box on return. We do charge a new box fee of £10 if we need to change the box because it has your address or tape on it, or is missing.Please also ensure all insoles and laces are included with the return or the item will be returned to you***
Returning From Outside The UK
If returning from outside the UK, please ensure you mark the parcel and any customs documentation 'Returning to Seller' to avoid any issue with customs.
Cost Of Return Postage
Customers are responsible for the cost of returning unwanted items unless the wrong item was dispatched. If the wrong item was sent we will send a Freepost return label for you to use.
Refunding Your Order
Once we receive your return we will refund to the card originally used for purchase. While we process refunds on the day received it can take 3-5 days for the refund to appear on your bank account, depending on the bank.
Exchanges
If you require a different size then please note this on the paperwork included with the parcel and we can send out the new size. We do not normally charge for outbound postage if you are ordering the same style, but in a different size or width.
Received the Wrong Item Or Item Is Faulty
Please get in touch if you feel that your purchase has a fault or is defective. Any footwear considered faulty after wear needs to be returned for inspection by our technical team. Any offer of a refund is subject to fault confirmation by this team.
European Postage (5-10 days)
- 1 pair - £15.00
- 2 pairs -£20.00
- 3 pairs -£25.00
Please note that due to the UK leaving the single market, customs clearance fees and additional fees will need to be paid when the goods arrive in your country. You will be contacted by your National customs office when the goods arrive to make payment.
UK Postage (48hr Tracked)
- 1 pair - £3.49
- 2 pairs -£5.99
- 3 pairs -£7.99
Rest of the World (10-14 days)
- 1 pair - £19.50
- 2 pairs -£25.00
- 3 pairs -£29.00
We appreciate that shopping online for specialist footwear can be difficult so we offer a simple 28 day returns policy.
Unfortunately we can only accept returns for unworn items, so please ensure you try the shoes on carpet to avoid marking the soles.
**Extended Returns Period Over Christmas !!
We appreciate that many customers are ordering as Christmas gifts for friends and relatives, so any footwear purchased during November and December can be returned in January. Please ensure any tags are still on the shoes and they have not been worn. **
Address For Returns
Please send any unwanted items to the following address with a copy of the returns form sent with the order. If you do not have this then please email us at sales@wideshoes.co.uk and we can email a copy to you.
Wide Shoes
Unit 11 NCR Business Centre
Great Central Way
London
NW10 0AB
United Kingdom
**Please ensure you pack the return correctly and return in the original box or packaging. (you can reuse the courier bag we sent your order in - simply turn it inside out ).
Please do not just sellotape the shoe box and write your address on it as this means we need to replace the box on return. We do charge a new box fee of £10 if we need to change the box because it has your address or tape on it, or is missing.
Please also ensure all insoles and laces are included with the return or the item will be returned to you***
Returning From Outside The UK
If returning from outside the UK, please ensure you mark the parcel and any customs documentation 'Returning to Seller' to avoid any issue with customs.
Cost Of Return Postage
Customers are responsible for the cost of returning unwanted items unless the wrong item was dispatched. If the wrong item was sent we will send a Freepost return label for you to use.
Refunding Your Order
Once we receive your return we will refund to the card originally used for purchase. While we process refunds on the day received it can take 3-5 days for the refund to appear on your bank account, depending on the bank.
Exchanges
If you require a different size then please note this on the paperwork included with the parcel and we can send out the new size. We do not normally charge for outbound postage if you are ordering the same style, but in a different size or width.
Received the Wrong Item Or Item Is Faulty
Please get in touch if you feel that your purchase has a fault or is defective. Any footwear considered faulty after wear needs to be returned for inspection by our technical team. Any offer of a refund is subject to fault confirmation by this team.
Common Questions We Get Asked..
Very few people know their width fitting. Width fittings are described in the UK using a letter. Most of the shoes you will find on the high street are a D width fitting - which is a standard fitting.
As a rule of thumb, if you find normal high street shoes a squeeze than an E or 2E fitting should suit.
If you have moderate swelling, bunions, gout or hammer toes then a 4E fitting should give you the room you need.
If you suffer from very swollen feet or have a serious foot condition then we would suggest a 6E or 8E width fitting.
If you see a V after the width fitting, e.g. 2V or 6V then this indicates a variable fitting which gives extra fitting options.
Still not sure? Then give us a call on 0208 819 7756 or email us on sales@wideshoes.com and we can discuss your condition and advise on fitting.
We are happy to offer you advise on sizing and width fitting. Why not give us a quick call on 0208 819 7756 and we can help you.
Possibly. Some styles are ongoing lines and we regularly fill missing sizes. Some styles are preorder only, which means we had to place our stock order before the season starts so once they are gone they are gone.
If we are missing your size, please email us (sales@wideshoes.co.uk) or give us a call on 0208 819 7756 and we can check to see if we can order your size for you, or suggest a very close alternative which may suit.
Yes we do. It is best to call us on 0208 819 7756 so we can double check the item is in stock and advise you on the best method of delivery. However, do call early in the day so we can ensure we have your order ready for our daily collection with Royal Mail.
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Help and advice
Call us at 0208 819 7756