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Wide Fitting Specialists - Call 0208 819 7756 for fitting advice or visit our London store. UK Postage From £3.49
Wide Fitting Specialists - Call 0208 819 7756 for fitting advice or visit our London store.

Returns & Exchanges

**Extended returns over the Christmas period - Any product purchased after the 15th November 2022 can be returned up to 31st January 2023. So don't worry if you gifting your order as a Christmas present and need to return it after Christmas. *

We appreciate that shopping online for specialist footwear can be difficult so we offer a simple 28 day returns policy.

Unfortunately we can only accept returns for unworn items, so please ensure you try the shoes on carpet to avoid marking the soles.

Please send any unwanted items to the following address with a copy of the invoice sent with the order.

Wide Shoes
14 Hallmark Trading Estate
Fourth Way
United Kingdom

If returning from outside the UK, please ensure you mark the parcel 'Returning to Seller' to avoid any issue with customs.

Customers are responsible for the cost of returning unwanted items unless the wrong item was dispatched. If the wrong item was sent we will send a Freepost return label for you to use.

Once we receive your return we will refund to the card originally used for purchase. If you require a different size then please note this on the paperwork included with the parcel and we can send out the new size. While we process refunds on the day received it can take 3-5 days for the refund to appear on your bank account, depending on the bank. 

Please note that we do charge outbound postage on exchanges and this would be automatically debited from the original card used for purchase. If you would prefer to use another card for the outbound postage then please write this on the paperwork and we will call you for further instructions.

Please get in touch if you feel that your purchase has a fault or is defective. Any footwear considered faulty after wear needs to be returned for inspection by our technicial team. Any offer of a refund is subject to fault confirmation by this team.