Do you have a shop I can visit?
Yes, we we do! You are most welcome to visit our shop for a professional fitting and consultation. Our experienced fitters will be able to discuss your individual requirements and you will be able to try on a range of shoes to get the perfect size and fit.
Product Information and Advice
I don't know what width to buy. What should I do?
You are probably visiting our website as you cannot find shoes wide enough on the high street but you are not sure what your actual width fitting is. Don't worry!
We have several information guides to help you which we have linked below, but generally speaking, the E fitting you will see on our site indicates how wide a shoe is. The more E's the wider the fit!
Most customers are a 3E or 4E fitting. Those with serious foot conditions such as swelling or severe gout are the larger fittings, 6E and 8E.
Find out more about width fittings and how to measure the width of your feet here:
Still unsure? Then why not make a trip to our London store for a professional fitting.
You can also call us on 0208 819 7756 to speak to one of our experienced customer service team.
I have diabetes. What footwear is suitable?
Buying footwear if you have diabetes can be difficult, as you need to ensure the foot fits well and has enough cushioning and support.
To make life easier, we have brought together a collection of shoes suitable for those with diabetes. All the shoes in this range have the features you need to keep your feet happy and healthy. Please click on the link below to view the collections.
Do you deliver outside the UK?
Yes we do. We post all around the world.
Overseas parcels are sent on a tracked service for peace of mind. The tracking number will be sent to you via email.
How long does delivery take?
UK parcels are sent on a 48hr Royal Mail Tracked Service. European parcels take about 3-4 days. International orders can take 5-10 days depending on the country.
If you are concerned that your parcel has not been delivered then please email email@example.com and we can look in it further for you.
How much is the postage?
The postage cost depends on the number of shoes ordered and country we are sending to.
You can find more information about rates by clicking here:
My parcel has not been delivered yet. What do I do?
Please email us at firstname.lastname@example.org and we can investigate this for you. All of our parcels are sent on a tracked service so we will be able to update you of any issues.