We appreciate that shopping online for specialist footwear can be difficult so we offer a simple 28 day returns policy.
Unfortunately we can only accept returns for unworn items, so please ensure you try the shoes on carpet to avoid marking the soles.
Please send any unwanted items to the following address with a copy of the invoice sent with the order.
Wide Shoes
14 Hallmark Trading Estate
Fourth Way
Wembley
HA9 0LB
United Kingdom
**Please ensure you pack the return correctly (you can reuse the courier bag we sent your order in - simply turn it inside out ). Please do not just sellotape the shoe box and write your address on it as this means we need to replace the box on return. We do charge a new box fee of £2.50 if we need to change the box because it has your address or tape on it.***
If returning from outside the UK, please ensure you mark the parcel 'Returning to Seller' to avoid any issue with customs.
Customers are responsible for the cost of returning unwanted items unless the wrong item was dispatched. If the wrong item was sent we will send a Freepost return label for you to use.
Once we receive your return we will refund to the card originally used for purchase. If you require a different size then please note this on the paperwork included with the parcel and we can send out the new size. While we process refunds on the day received it can take 3-5 days for the refund to appear on your bank account, depending on the bank.
Please note that we do charge outbound postage on exchanges and this would be automatically debited from the original card used for purchase. If you would prefer to use another card for the outbound postage then please write this on the paperwork and we will call you for further instructions.
Please get in touch if you feel that your purchase has a fault or is defective. Any footwear considered faulty after wear needs to be returned for inspection by our technicial team. Any offer of a refund is subject to fault confirmation by this team.