Refunds & Exchanges
We have a 30 day refund and exchange policy. If you purchased your item more than 30 days ago then please contact us and we will see how we can help.
Please note that you are responsible for the postage cost of returning any unwanted items from your order.
We strongly recommend that you return any item on a recorded delivery service as you are responsible for the safe return of unwanted items. If your returned parcel is lost in transit then we will not be able to issue a refund and you will need to take the matter up with the courier company used.
If the item you received was not the product ordered then we will of course cover the cost of returning the item to us back to the card used for the original purchase unless alternative card details are given. Please note that this only covers the cost of return via signed for Royal Mail or Parcelforce postal services and does not extend to motorcycle courier or return via taxi.
Returned items must be in their original packaging with all tags attached and show no signs of wear. We reserve the right not to refund in these circumstances.